Frequently Asked Questions
Blue Light and your Eyes
What is harmful blue light?
Blue light is a color in the visible light spectrum that can be seen by human eyes. Sunlight is the primary source of natural blue light, which helps to keep us awake and regulate our sleep cycle. General lighting, desktop computers, laptops, tablets, electronic reading devices and smartphones also emit artificial blue light, which gets absorbed deep in the eye, making it potentially detrimental to long-term vision. Unfortunately, due to the amount of time we spend using digital devices and how close we view them, the risk of blue light overexposure from screen time can be much more harmful than we realize, hence protecting our vision has never been more important.
Do your eyes need protection from blue light?
- I regularly use a computer or tablet
- I typically watch a wide-screen TV
- I use my cell phone frequently
- I work and live around LED and CFL lighting
If you have checked any of these, you may be at risk for damaging exposure to blue light.
Frame and Lens Care
How to take care of your glasses?
- Periodically wash your frame and lenes with mild soap and water to remove dirt and oil deposits. Always dry your lenses with a clean soft cloth.
- Never use household cleaners that contain ammonia or bleach. Never attempt to clean your lenses with tissues, paper towels or other harsh cloths.
- Do not lay your glasses with the lens surface down.
- Always keep your eyeglasses and cleaning cloth in a case when not in use, this will keep them away from dirt and dust, also protects them from getting scratched, bent or broken.
Returns and Exchanges
What is the return/exchange policy?
We offer a money-back guarantee for our eyewear. If you are not 100% satisfied, you can return or exchange the item(s) within 14 days. To initiate a return/exchange, please click here (hyperlink to contact us page). Please note:
- Flash sale item(s) are non-exchangeable nor returnable.
- Shipping charges are non-refundable.
- It is the customer’s responsibility to pay for any cost incurred to return/exchange an item or items.
- Items need to be returned via a traceable mode of postage i.e. USPS, UPS or FEDEX.
- Upon receipt of your returned glasses, we will process a full refund back to the original payment method. It may take up to 7 business days to process your refund.
What if I receive a damaged/defective item?
If you receive a defective, damaged or not the original product you had ordered, please let us know within 14-days. We’ll provide the instructions to ship back the glasses for a new replacement or for a full refund.
Shipping & Delivery
Which shipping options are available and what are the costs?
Our standard shipping carrier is the United States Postal Service. We also offer expedited shipping options:
UPS 3 Day or USPS Priority for P.O. boxes – Add $20.00
Please note
- Expedited shipping charges are non-refundable after the order is shipped.
- Orders placed by 5:00PM ET are processed the following business day.
- Some shipments to certain locations including Alaska, Puerto Rico, and Hawaii may require additional transit time.
When can I expect my order?
The USPS delivery time frame is approximately 2-5 working days and the priority is approximately 1-3 working days from the time your order is processed, depending the type of order being placed. Please note:
- Non-Rx Glasses – Ships within 1-2 business days
- Prescription Glasses – Ships within 5-7 business days upon receipt of valid prescription (higher prescriptions may take an additional 2-3 business days to process)
How can I track my order status?
Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order.
Do you ship internationally?
Unfortunately, we do not offer international shipping at this time. Customers outside of the U.S. who wish to make a purchase will need to contact us directly.
Warranty
Does Alycol offer a warranty?
All of our frames and lenses come standard with a one-year warranty against manufacturing defects. The frame warranty covers defects in materials and workmanship such as broken screws, hinges, nose-pads, and discoloration. Defects in lenses include peeled off coatings, dislodged or cracked lenses not caused by rough handling.
What is not covered by our warranty?
Scratched lenses are considered normal wear and tear and are not covered by the warranty. The warranty excludes damages to the frames and/or lenses caused by normal wear and tear, accident, abuse, improper use or storage, or modifications or repairs. Lost or stolen items are not covered.
Prescription & PD measurement
How to submit my prescription?
There are two ways to submit your prescription:
- Upload the prescription to your order while checking out
- Email your prescription to help@alycol.com, please make sure to include your name and order number. We will reach out to request your prescription after your purchase if we have not received it.
How to measure your pupillary distance?
Pupillary distance (PD), refers to the distance in millimeters between the pupils of your eyes. It is an essential measurement to ensure optimal comfort and clarity in which the optical center of your glasses should be directly aligned in front of the center of your pupils. Your prescription along with the PD measurement can be provided by your eye doctor. Pupillary distance can vary widely, the average distance for an adult is 63mm. If PD measurement is not available, measuring it yourself is easy, just follow the steps below:
- Stand about 10 inches in front of a mirror and hold a millimeter ruler horizontally over the bridge of your nose
- Close your right eye, align the ruler’s zero mark to the center of your pupil of the left eye.
- While holding the ruler still, close your left eye and open your eye right to find the millimeter mark on the ruler that aligns with the center of the pupil.
- Record this measurement as your pupillary distance. Repeat the above steps to ensure an accurate measurement.
The pupillary distance is 64mm
